1. About this policy
This policy explains how Starry PMS uses personal information through Starry PMS, a property-management system for reservations, hotel operations, billing and guest communications.
The hotel or business providing your booking or stay is responsible for the guest records it enters into the system. If another property uses Starry PMS, contact that property about its records and privacy practices.
2. Information processed
- Guest names, telephone numbers, email addresses and other details provided during booking or registration.
- Reservation references, booking status, arrival and departure dates, room assignments and guest counts.
- Room charges, outlet bills, deposits, collections, refunds and outstanding balances recorded by the property.
- Guest communication preferences and consent, message content, provider message identifiers and delivery or failure status.
- Staff account details, access permissions, activity records and technical information used to operate and protect the system.
Please avoid entering sensitive information into free-text notes unless it is necessary for the service and you are authorised to provide it.
3. How information is used
Information is used to manage bookings and stays, assist guests, calculate charges, record payments, prepare operational and financial reports, send requested booking or welcome notifications, and maintain system security and accountability.
4. Email and WhatsApp messages
When the property records your consent and activates a channel, Starry PMS can send reservation or check-in messages by email or WhatsApp. WhatsApp messages are processed through Meta's WhatsApp Business Platform. Depending on the notification, the message may include your name, booking reference, booking status, room and stay dates, and property contact information.
Your recipient contact and message contents are provided to the relevant messaging service to send the notification. Delivery status may be returned to the property. Provider acceptance does not necessarily mean the message was delivered.
You can ask the property to stop optional notifications or correct your contact details. This does not delete booking, billing or other records the property still needs to retain.
5. Access and service providers
Authorised staff access records for their work. Hosting, email and WhatsApp service providers process information as needed to operate the system or deliver messages. Information may also be disclosed where required by applicable law or to investigate misuse and protect the service.
Some providers may process information outside your country. Their own privacy notices also apply to their services.
6. Cookies and security
The PMS uses session cookies to maintain staff sign-in and protect authenticated actions. Access controls and server-side checks help protect records. No system can guarantee absolute security.
This public policy page does not require sign-in and contains no advertising or analytics scripts.
The website support chat stores your messages so administrators can read and reply to your enquiries. A secure visitor cookie, lasting up to 30 days, connects your browser to its conversation. Clearing that cookie may prevent you from returning to the same chat. Please avoid including sensitive medical information, passwords or payment details in chat messages.
7. Retention
Records are retained according to the property's operational needs and applicable accounting, legal and regulatory obligations. Different types of records may require different retention periods. Contact the property for information about the retention period that applies to your records.
8. Privacy requests and contact
To request access, correction, deletion or an end to optional messages, contact Starry PMS at noreply@starrypms.com, or contact the reception team at the property handling your booking.
Provide enough information to locate your record, such as your name and booking reference. Do not email passwords, access tokens or full payment-card details. We may need to verify your identity before responding. Deletion may be limited where records must be retained for legal obligations or unresolved transactions.
9. Changes
Updates to this policy will appear on this page with a revised effective date.
Chat message email alerts
Visitor chat messages are also emailed to support@starrychima.com to notify our support team. Staff respond through the website chat inbox. Please avoid sending passwords or payment details.
Recent activity timestamps are used to show visitor and support online status and temporary typing indicators while the chat or support inbox is open.